FAQ

Yes. You can start from a ready-made pack (Opening, Switch, Transition) or build your own plan, device by device. Software modules (stock, loyalty, scheduling, invoices, HACCP, ordering website) can be added and removed whenever you want, without changing hardware.

NeyNey supplies its own POS: we do not connect to other vendors’ tills. This is a deliberate choice, for the security and confidentiality of your data: your sales, payments and customer files stay in one system, with no bridge to third-party software, and tax compliance is guaranteed end to end. Switching is simple: we import your menu, items and settings, with no interruption of service.

We buy out your contract. For the months left with your current supplier (up to 12 months and 300 € excl. VAT per month), we deduct your current monthly payment from your NeyNey payment: you never pay twice. Example: you have 6 months left at 300 € excl. VAT and NeyNey costs you 500 € excl. VAT per month? You pay 200 € excl. VAT for 6 months, then 500 €. In return, your NeyNey software is committed for 24 months after the end of your current contract, i.e. 30 months in this example. Reserved for hardware purchases. Just send us a copy of your current contract, and enter your remaining months and monthly payment at step 4 of the quote.

Yes, it is your choice. To keep them, there is NeyNey Conversion : we replace the computer inside your kiosks with a NeyNey mini-PC for 597 € excl. VAT per kiosk. They then work with your NeyNey POS, your kitchen and everything NeyNey, at the usual kiosk software rate, with a 24-month commitment. Only the mini-PC is covered by NeyNey: the screen, printer and card reader remain yours and NeyNey does not service them; if they fail, you call your own repairer. We first check that your model is compatible. To go brand new, we install NeyNey kiosks, fully covered and supported, and take the old ones off your hands: we buy them back for up to 300 € each, depending on their condition, if you own them. This is often the right choice when your kiosks are old, damaged or not compatible with Conversion. In both cases the NeyNey POS is required: it is the one thing we do not convert, because it is what makes everything work together.

Yes. Our support team can be reached by phone and email, 7 days a week during service hours, lunch and dinner, weekends included. If needed, a technician comes to your restaurant.

A few hours are enough for a full installation. We prepare your menu beforehand (items, modifiers, VAT and tax settings), then install the hardware and train your team on site: you sell from the next service.

Yes. We deliver and install the hardware on site, anywhere in France and French-speaking Switzerland. Your team is trained during the installation.

Yes. A price change or an item out of stock: you edit it in the NeyNey app and the POS, kiosks, ordering website and menu boards update within seconds.

Commitments are short. With a purchase, the software is committed for 12 months. With a lease (lease-to-own), the term follows the hardware: 12 months for the kitchen display, menu board boxes, probes and label printers, 22 months for the POS, 32 months for the kiosk. After that you only pay for the software. The one exception: kiosks moved to NeyNey with NeyNey Conversion have a 24-month software commitment.

Yes, it is our core target. You run several locations from one central console: menus, prices, loyalty and consolidated reporting. Ideal for chains and franchises.

Yes. The kiosk highlights the products of your choice and suggests the right add-on at the right moment of the journey: make it a meal, a drink, a dessert. These suggestions follow rules you set on your menu; the AI only writes the wording. It is the first lever of the average ticket.

Yes, fully: your colours, your logo, your photos, the highlighted products and the suggestions. The kiosk becomes a real sales tool in your image.

The kiosk is available in several languages: your customer picks theirs on screen before ordering.

Yes. The customer builds and confirms their own order, which goes straight to the kitchen: no more entry errors or misunderstandings at the counter.

Their order number is printed on the receipt, then shows on the order-ready screen as soon as the order is ready.

Yes. The accessibility mode lowers the interface to wheelchair height, strengthens contrast and enlarges text. The kiosk thus meets the European Accessibility Act, which has applied to self-service kiosks since 28 June 2025.

No. A power socket and Wi-Fi are enough: the kiosk is delivered ready to plug in and we install it on site.

Bank card and contactless, Apple Pay and Google Pay, meal vouchers, and cash at the POS (the cash drawer is included).

Payment terminals are supplied by our payment partner, for sale or for rent. NeyNey sends the amount to the terminal automatically: zero re-entry.

A dual-screen POS (one screen for the team, one for the customer), with receipt printer, scanner and cash drawer included. Orders go straight to the kitchen.

With a purchase, yes, from day one. With a lease (lease-to-own), the hardware becomes yours at the end of the contract for a token purchase option of 10 € to 197 €.

Yes. If you move to NeyNey kiosks, we buy yours back: up to 300 € per kiosk, depending on their condition. You must own them: a purchase invoice, or a purchase option exercised at the end of a lease. Kiosks still on rent or lease belong to your lessor: they go back to them, and we cannot buy them. That is the principle of the NeyNey Switch pack.

Yes. You add a kiosk, a POS, a kitchen display or probes as you grow, and the more devices you have, the less the software costs per device.

A free product, a discount, points earned with every order or a cashback pot the customer uses to pay: you set the rules.

No. The loyalty card is saved in Apple Wallet or Google Wallet, directly on the customer’s phone, with no app to install.

No. For 47 €/month, NeyNey builds your own ordering website for click & collect and delivery. You only pay the payment fees (about 2 to 3%), against 25 to 35% commission on the platforms.

Every order lands directly at the POS and in the kitchen, on the kitchen display (KDS), and you get a notification on the NeyNey app.

No. They order from their phone or computer browser, on your own branded website.

Yes. You set a maximum number of orders per time slot and you can pause online orders in the rush: your team is never overwhelmed.

Yes. Connected probes, automatic time-stamped readings, threshold alerts, cleaning plans and a digital food safety plan are built in: your records are ready for a health inspection at any time.

You photograph a supplier invoice: the AI extracts the lines and matches them to your stock. The total and VAT are checked, then you approve. No more manual entry.

Employee records, hospitality agreement classification, contracts and payslips, drag-and-drop scheduling and clocking in. Every employee finds their schedule and payslips in their own space, on their phone.